Refund Policy

1. Overview

We go into every project aiming to get it right. Still, we know plans can change, and this policy explains, in plain terms, when a refund makes sense and how it works.

2. Eligibility

A refund may be available if we haven't started the work yet, or if the project is cancelled early under the terms of your agreement. Each case is reviewed on its own merits, and we'll always be upfront about what applies to your situation.

3. Non-Refundable Items

Work that's already been completed, third-party costs we've passed on (like hosting, licenses, or tools), and fees for services you've already consumed generally won't be refundable. If you're unsure, just ask before committing to anything.

4. How to Request a Refund

Contact us at hello@fiyasis.com within the time frame stated in your agreement. Share a few details about your project and what's changed, and we'll confirm next steps. We aim to respond to every request quickly and fairly.

5. Processing Time

Once a refund is approved, we process it within 5–7 business days. The money goes back to the same payment method you used originally, and we'll let you know as soon as it's on its way.